We do our best to make sure our care is uniquely suited for each individual.
Your First Visit
From your first visit you will notice things that MotionCare follows through with every time:
- Hands on manual therapy
- Consistency of one practitioner for your care
- Evaluation of your condition to define your problem
- An explanation with evidence-based research to clarify your condition
- Care that is localized, demonstrable, effective, gentle and with you in control
- Education regarding your condition and guidelines of treatment and recovery
- Uniquely suited for individuals with athletic injuries and long term history of condition
Our office works on an appointment basis. We will do our best to see that your appointment will be with the physical therapist of your choice, and that this physical therapist will follow you throughout your treatment. Due to our specialized care, it is not uncommon for our schedule to be full 6—8 weeks into the future. When you call for an appointment, a brief and informative explanation of your medical needs is necessary.
Understanding Your Benefits
Our accounts management staff will make every effort to assist you in obtaining the maximum benefits for you. However, it is impossible to know the benefit levels of every insurance carrier.
Your health insurance company recognizes that members often look to their health care providers for answers regarding their medical coverage. In most instances, the provider will not be able to (and is not expected to) answer all the specifics related to a particular member’s benefit document. Your health insurance company has several resources that can direct members to for answers and services.
MotionCare is a participating provider with most major health plans. At each visit, you will be asked to pay your insurance co-pay and to verify your insurance coverage. It is the patient’s responsibility to understand the benefits of their particular policy. Regardless of your insurance coverage, you are ultimately responsible for the payment of your account.
Charges for services are due and payable within 30 days. If you are unable to make the payment when due, please contact our accounts management staff to work with you to establish payment arrangements.
Order / Authorization / Referral
Most insurance companies require that you have a physician order for physical therapy prior to treatment for reimbursement purposes. Some primary clinics must ALSO complete an insurance authorization prior to treatment. If you are unsure what your coverage is, remember to call your insurance customer service representative or your primary care provider for clarification.
If you wish to visit us WITHOUT an order or authorization, you are responsible for checking with your insurance provider for proper coverage prior to starting care at MotionCare. Care WITHOUT an order is possible; however, to ensure you receive the best care, a physician’s order is required by MotionCare after 90 days.
Frequently Asked Questions
Please arrive 15 minutes prior to your scheduled appointment time to fill out new patient information sheet. Please bring insurance card(s), photo identification, applicable co-pay, and appropriate attire (i.e. shorts, t-shirts, sweats). We do provide gowns and shorts if necessary.
Yes, this will NOT be billed to insurance and is considered fee-for-service. Payment is due at time of service and MotionCare cannot make retroactive changes once charges have been billed.
Scheduling starts the 1st of the every month for two months out for Erin and Kris’ schedule.
Scheduling for an appointment with Jim starts the 10th of every month for two months out.
It is not uncommon for your therapist to schedule 6—8 weeks out due to our specialized treatments.
Due to state and federal regulations physical therapists are required to obtain an order/confirming diagnosis from your physician. This is separate from insurance requirements. MotionCare has set a policy at our clinic to obtain this after 90 days from start date.
Our staff is here Tuesday—Thursday, 7AM—6PM and Friday’s 7AM—4PM to assist you. If Accounts Management is unavailable when you call, leaving a message with your name, description of your questions and return number is suggested and our personnel will return your call.
Our goal is to provide quality individualized medical care in a timely manner. “No Shows” and late cancellations inconvenience those individuals who are in need of medical treatment. We would like to inform you of our office policy regarding cancellation/missed appointments.
- Cancellation Policy for Physical Therapy Appointments
In order to be respectful of the needs of other patients, please call our office promptly if you need to cancel or reschedule your appointment. We require that you call twenty-four (24) hours (one business day) in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to receive medical care in a timely manner. As a courtesy, our staff offers email and/or text reminders forty-eight (48) hours in advance to confirm your appointment. If you are not able to keep your appointment, we will be happy to review our schedule for other appointment possibilities. Please do give us a 24 hour (one business day) advance notice to cancel or reschedule.
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled at least 24 hours (one business day) in advance, this may result in a nonrefundable administrative charge of seventy-five dollar ($75) fee; this will not be covered by your insurance company.
- No Show Policy of an Appointment
A “No Show” is someone who is not present at the time of their scheduled appointment and has not provided adequate notification. We understand that emergencies may occur, however, when you do not call to cancel an appointment, you are preventing another patient from getting much needed treatment. Late Cancellations and No Show’s may result in a nonrefundable administrative charge of seventy-five dollar ($75) fee; this will not be covered by your insurance company. If you have any questions regarding this policy, please ask our staff and we will be glad to clarify your questions. We thank you in advance for your cooperation and understanding.
- Late Arrival for Scheduled Appointments
We understand that delays can happen however we must try to keep the other patients and clinicians on time. If a patient is 15 minutes past their scheduled time we may have to reschedule the appointment based on schedule availability.
MotionCare accepts the following personal health insurance:
. . . in addition to other Private Insurance Carriers
MotionCare also accepts Injury Based Coverage:
- Workman’s Compensation
- Motor Vehicle Accident
However, individual policies can vary and it is the responsibility of the indivdual to clarify coverage for physical therapy visits with your insurance carrier. Any questions or concerns please contact MotionCare’s Accounts Management.
If you are new to MotionCare you will need to fill out the following forms at your first appointment. To speed registration along we suggest you complete all forms in advance. They have been made available for download here. Please complete, print, and bring to initial visit and save time in the waiting room!
Patients who come to MotionCare must have either an order, authorization or referral letter from a physician within 90 days from the start of care. This form is optional and to be filled out by your doctor if you haven’t yet received an order form from them: